Delivery & Program Leadership

Between an approved roadmap and a product in production, there is a gap: arbitrations nobody makes, vendors nobody really steers, KPIs nobody tracks. That gap is my job.

I embed with your team as program director, part-time or full throttle depending on the phase. I run the governance, manage the agencies and integrators, arbitrate scope against budget, and keep one question on the table at every steering committee: what has shipped, and what is it changing in the numbers. I speak both languages, the boardroom's and the delivery floor's, which is usually what these programs are missing.

One thing I am not: a replacement. Your digital, marketing or eCommerce leadership keeps the direction, your partners keep their scope. I am the senior operator who makes the whole system deliver, and who leaves when it runs without me. Twenty years with large organisations, from LVMH to Novo Nordisk to Saint-Gobain, on eCommerce platforms, omnichannel programs and digital products, including as practice director at Deloitte Digital.

Engagements run on a day rate or a monthly retainer, sized on the phase of your program. The scope of a first engagement is often the output of a Strategy & Roadmap Sprint, but I also step into programs already underway, especially when they are stalling.