Case Studies
Delivery proven across
industries.
From strategic vision to production systems. Real transformations across pharma, manufacturing, and luxury retail sectors.
8
Industries
€170M+
Revenue influenced
24
Markets covered
18mo
Average engagement
Pharma & OTCbioMérieux
bioMérieux, the Lyon-based world leader in in vitro diagnostics, was running six digital projects in parallel to rebuild its customer experience: a new CMS, a B2B eCommerce replatforming, a customer portal deployed in 34 countries, and three more. New Commerce joined the program to coordinate the pilot launch in the US and the Netherlands, and ended up delivering the program's most structural asset: the digital Target Operating Model.
6
digital projects coordinated in parallel
30+
people interviewed in four weeks
34
countries covered by the customer portal
Pharma & OTCNovo Nordisk France
Novo Nordisk France had made healthcare professional engagement one of its strategic priorities, with an omnichannel vision validated at the top but, in the client's own words, "not a reality on the field". What started as a webinar experience audit in 2024 grew into five successive contracts through 2026, ending with New Commerce leading an embedded team of five freelancers and winning a competitive tender along the way.
3 → 27
webinars actually run in 2023 vs visible in the CRM
50K+
invitation emails sent in a single month
5
successive contracts from 2024 to 2026
Manufacturing & IndustrySaint-Gobain Surface Solutions
Saint-Gobain's Abrasives business sells worldwide through a B2B eCommerce portal built on a SAP Hybris platform reaching end of life. With the replatforming unavoidable, the client chose to turn a technical constraint into a strategy question: what digital experience, for which customer segments, with what ambition? New Commerce joined the winning consortium as the omnichannel commerce expert, owning the portal assessment, the benchmark and the KPI framework.
72
customer interviews across six regions
6
portal assessment axes, with scoring grids
10
languages for the quantitative survey
Agyre (with CERIB)
Agyre, the French hub for the circular economy in construction, had an idea on paper and funding to unlock. New Commerce sold and delivered the whole chain: strategic framing, product design, and a 12-sprint build run at a fixed price, with a hand-picked freelance team. The platform is now in production.
12 sprints
V1 scope developed and accepted
~10,000
waste collectors searchable and matched
7
public data sources aggregated and deduplicated
Retail & eCommerceCMI Motors, Canadian distributor of CFMOTO
CMI Motors distributes CFMOTO powersports vehicles across Canada through 145 dealers. Nine months of remote analysis from France, conducted in English, ended with a quantified diagnosis of online sell-out and a business case the management could decide on.
4 / 145
dealers actually selling parts online
0.8%
site conversion vs a 2.2-3% benchmark
CA$1-3M
estimated yearly site potential
Hospitality & Luxury TravelChateauform'
Chateauform' runs 70 seminar venues across 6 European countries. The initial request was a PIM pre-study. The framing showed the real subject was the commercial ERP as a whole, and gave it a name: project Orchestra.
70 venues
across 6 countries and 4 languages
7
initiative sheets with budget ranges
3
roadmap scenarios put to the direction
Retail & eCommerceLVMH, Group Omnichannel Direction
Within the Group's Omnichannel Direction, 8 months as Program Manager for product data and product discovery: PIM, DAM, feed management, and the online product experience, serving a community of more than 360 members across the Maisons.
~30 Maisons
followed on PIM, DAM and feed projects
360+
members in the animated community
7
community meetings organized
Pharma & OTCLaboratoires Rivadis (Rivadouce brand)
Rivadouce, the flagship consumer brand of Laboratoires Rivadis, had lost about 30% of its online revenue in a year, with a digital team left without a manager for 18 months. An 8-day flash audit turned into 8 months as interim Head of eCommerce, ending with a recruited successor and a formal handover.
4.2% → 7.15%
conversion rate
97% → 74%
checkout drop-off on the delivery page
101%
of the revenue target in the best month
Retail & eCommerceRose Buddha (Québec, Canada)
Rose Buddha, a Québec brand of eco-responsible yoga wear, came out of an explosive COVID year with a small remote team and operations barely keeping up. 14 months of fractional digital leadership from France, with a hand-picked squad of specialists and management by the numbers.
CA$551K
best month vs a CA$435K target
CA$172 → CA$214
average order value
10
workstreams framed and run
Pharma & OTCValbiotis
Valbiotis, a French health-nutrition company built on clinical research, launched its first consumer product with its own D2C site. A few weeks in, sales were slow. A flash audit of 1 to 2 days, presented to the CEO, turned the situation into a prioritized backlog of 24 actions.
24 actions
prioritized in 3 levels, each with its KPI
7 / 100
add-to-cart sessions completing the order
12 blocks
B2C eCommerce framework swept
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